Announcement
Please refer to our FAQ and policies for more information. We are grateful for the support and your patience and understanding as a customer of a small business is much appreciated! (:
About us:
The Confetti Hands make enamel pins, polymer jewellery and paper goods. We're the confetti hands because when you get down and create fun things, you're bound to get your hands messy in a colourful and playful way! We're a brand that hopes to spread joy - and confetti - through items of daily use that are fun and light-hearted!
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Frequently asked questions
How long does it take for my order to arrive usually (pre-COVID-19)?
Within Singapore: 1 week
Asia and Europe: 2 weeks
Australia and the Americas: 3-4 weeks
Do you restock items that have sold out?
We do not restock items. Once an item has sold out, we will not bring it back. This is to make way for new designs! (:
How is my package shipped?
Within Singapore (your choice of either):
• Tracked mail by Singapore Post - Smartpac delivered to your mailbox, not doorstep
• Message me if you want untracked $2 postage. Please note that if you do not receive your item, you will have to repurchase. No refund or sending a new item for free because neither you or I will have proof of delivery/non-delivery.
International (outside of Singapore)
• Tracked mail by Singapore Post
What happens if I accidentally key in the wrong address at the checkout?
Unfortunately, you will have to make a new purchase with the correct address.
What is your delivery time?
Within Singapore: 1 week
Asia and Europe: 2 - 6 weeks
US, UK and Australia: 3 - 6 weeks
Can I get a refund for a late delivery or if I am still waiting for my package?
We will provide a refund only if your package has not arrived by:
Singapore: 4 weeks
Asia and Europe: 8 weeks
The Americas and Australia: 10 weeks
We will not accommodate refunds before the duration above and rely on your honesty. The long wait is also because the delivery company will need time to investigate your case.